Política de reembolso

Damaged & Defective Item Policy

All sales are final. We do not accept returns, refund or exchanges for change of mind, buyer's remorse, incorrect order, unwanted items, or any other reasons.

We have a 7-day damaged and defective item replacement policy, which means you have 7 days after receiving your item to request a replacement.

We do not offer refund for defective or damaged items unless a replacement is unavailable.

Defective or Damaged Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item arrives damaged or defective, we’re happy to offer replacement of the defective parts or the entire item at our discretion, subject to the following conditions:

To request a replacement:

Contact us at info@motosycho.com within 7 days of delivery.

Provide:

• • Your order number
  • A clear description of the issue
  • Photos showing the damage or defect

If your replacement request is accepted, we might need you to return the damaged or defective item at our discretion.

Important:

We only replace items with the same product, color, and size (if applicable).
We do not offer exchanges for different items, styles, or colors.
If the item is no longer available, we may offer a refund at our discretion.

Please ensure you review product details carefully before placing your order.